[HN] Education Consultant (FRESH/JUNIOR) - Point Avenue, Founded By West Point Graduates

Consultants are the backbone of our programs. You are key support personnel whose primary responsibilities lay in being specialists and program subject matter experts within their assigned programs, providing customer relations assistance to parents and students, liaising them with teachers and managers.

1. Sales & Enrollment
- Follow-up to convert from potential lead source to meet the pipeline & final sales target
- Arrange diagnostic tests and meeting with customers;
- Consult prospective students and their families to offer the suitable course based on customers’ needs, and students’ information
- Receive customer payments and hand over cash balance and documents to the Accounting Department
2. Customer relation management
- Handle customer inquiries.
- Timely communicate feedback with the internal team and make suggestions to improve the organization
- Provide good after-sales service to have a high parent/ student referral source
3. Administration
- Arrange classes for students;
- Translate and interpret feedback/program information to support teacher teams
- Collaborate with teachers to conduct parent-teacher conferences
- Organize and assist in PA exhibitions/workshops and other educational events.
4. Other tasks assigned by the first-line supervisor.

- GOOD ENGLISH COMMUNICATION
- FRESHERS ARE WELCOME
- Bachelor's degree
- Strong translation and problem-solving skills.
- Ability to work under high pressure and target.
- High customer service mindset.
- Well team-player

Working schedule:
● 5 days/ week during regular Fall & Spring term (off Mon & Thu or Tue & Fri)

Working hours:
● Spring/Fall:
○ Weekday: 10:00 am - 7:00 pm
○ Weekend: 8:30 am to 5:30 pm
● Summer/Winter: 8:30 am to 5:30 pm
● Working time will be discussed and agreed upon with the supervisor

Location:

• Cau Giay Campus: 2nd & 3rd floor CT1 Building, Yen Hoa Park View, Cau Giay Dist., Ha Noi

• Long Bien Campus: 60 Chu Huy Man St., Sai Dong New Urban Area, Long Bien Dist., Ha Noi

- Termly Sales commissions (three times per year)
- Annual Performance Bonus
- Free gym access
- 25+ paid leave days per year
- Premium healthcare insurance
- Team building and other activities
- International professional working environment