Telesales (Logistic)

Job Description:

• Contacting Potential or Existing Customers:

• Use scripted communication to inform customers about our products or services.

• Answer any questions they may have about our offerings.

• Understanding Customer Requirements:

• Ask relevant questions to understand customer needs.

• Tailor your approach to close sales effectively.

• Collaboration with the Business Development Team.

• Direct prospects to the field sales team when necessary.

• Support BD team for quotation, customer's following up, Joint sale visit, 

• Data Management:

• Enter and update customer information in the database.

• Process orders accurately.

• Customer Relations:

• Handle grievances professionally to maintain the company’s reputation.

• Go the extra mile to meet sales quotas and facilitate future sales.

• Other Assignment from Part Leader

Job Requirement:

• Bachelor Degree, preferred in Logistics/supply chain, economics or related fields.

• Fresher is acceptable.

• Proven experience as a telesales representative or in a similar sales/customer service role.

• Successful track record of meeting sales quotas, preferably over the phone.

• Familiarity with relevant computer programs (e.g., CRM software) and telephone systems.

• Ability to learn about our products and services and effectively describe/explain them to prospects.

• Excellent communication and interpersonal skills.

• Cool-tempered and able to handle rejection.

• Outstanding negotiation skills to resolve issues and address complaints.

Benefits:

• Full contribution for SMUI
• Monthly allowance 
• Professional environment 
• Training