Japanese Customer Support Agents

We are seeking some Japanese Customer Support Agents (Full-time) to assist in providing email/call/Online chat customer support for our Japanese client. Customer Support is extremely important for us and we hope to manage a crypto platform where our users are well supported with excellent quality, fast response time, and accurate information. You will be part of a fast-growing industry in Finance. 

• Assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required;
• Utilize the customer tool for users to answer questions;
• Build sustainable relationships and trust with customer accounts through open and interactive communication via email/call or other support channels;
• Provide accurate, valid and complete information by using the right methods/tools;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
• Work with managers on the customer feedback.

Job Requirement:

• JLPT N3 certificate or above (required JLPT certificate or equivalent certificate);
• Good at English (able to communicate in English);
• Attention to detail and desire to learn;
• High sense of responsibility and enthusiasm;
• Have the spirit of teamwork, sharing assistance among employees, cooperate with the team leader, abide by the code of conduct;
• Good computer skills (familiar with MS Office & Google applications);
• Having good communication skills is an advantage;
• Being able to work during Public Holidays is required;
• 1-year experience in customer service, preferably in finance or E-commerce industry will be a plus, but not required;
• Outstanding new graduates are also welcomed to apply;
• Positive about the crypto industry.

Benefits:

• Salary: 17,500,000 - 19,000,000 VND/month;
• Attractive benefits, international, fun and professional working environment;
• An open and honest culture where people are valued, treated fairly and trusted and empowered;
• Chance to work closely with both experienced Vietnamese and foreign experts;
• 13th salary and additional bonus every year;
• Lunch allowance and free drinks (coffee, tea, etc);
• Health Insurance package;
• Social Insurance under Vietnam law;
• Annual health check, annual flu vaccination;
• Paid leave (12 days/year), sick leave and personal leave;
• Free English classes with native teachers;
• A standing desk if you like; No dress code; Company trip;
• Free in-house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games.

Working hour: 9:00am - 6:00pm, 5 days/week

Working Location: Tam Trinh, Hai Ba Trung, Hanoi

Apply here: https://www.careers-page.com/gear-inc-2/job/L8XW73XV