Công ty TNHH SGS Việt Nam - Gear Inc

Japanese Customer Support Agents

Công ty TNHH SGS Việt Nam - Gear Inc

Full-time Hà Nội 17.000.000 - 19.000.000 VNĐ/Month

We are seeking some Japanese Customer Support Agents (Full-time) to assist in providing email/call/Online chat customer support for our Japanese client. Customer Support is extremely important for us and we hope to manage a crypto platform where our users are well supported with excellent quality, fast response time, and accurate information. You will be part of a fast-growing industry in Finance. 

  • Assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required;
  • Utilize the customer tool for users to answer questions;
  • Build sustainable relationships and trust with customer accounts through open and interactive communication via email/call or other support channels;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
  • Work with managers on the customer feedback.

Job Requirement:

  • JLPT N3 certificate or above (required JLPT certificate or equivalent certificate);
  • Good at English (able to communicate in English);
  • Attention to detail and desire to learn;
  • High sense of responsibility and enthusiasm;
  • Have the spirit of teamwork, sharing assistance among employees, cooperate with the team leader, abide by the code of conduct;
  • Good computer skills (familiar with MS Office & Google applications);
  • Having good communication skills is an advantage;
  • Being able to work during Public Holidays is required;
  • 1-year experience in customer service, preferably in finance or E-commerce industry will be a plus, but not required;
  • Outstanding new graduates are also welcomed to apply;
  • Positive about the crypto industry.


  • Salary: 17,500,000 - 19,000,000 VND/month;
  • Attractive benefits, international, fun and professional working environment;
  • An open and honest culture where people are valued, treated fairly and trusted and empowered;
  • Chance to work closely with both experienced Vietnamese and foreign experts;
  • 13th salary and additional bonus every year;
  • Lunch allowance and free drinks (coffee, tea, etc);
  • Health Insurance package;
  • Social Insurance under Vietnam law;
  • Annual health check, annual flu vaccination;
  • Paid leave (12 days/year), sick leave and personal leave;
  • Free English classes with native teachers;
  • A standing desk if you like; No dress code; Company trip;
  • Free in-house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games.

Working hour: 9:00am - 6:00pm, 5 days/week

Working Location: Tam Trinh, Hai Ba Trung, Hanoi

Apply here: https://www.careers-page.com/gear-inc-2/job/L8XW73XV

Gear Inc. là công ty phần mềm toàn cầu, được thành lập năm 2006 và sở hữu 3 bộ phận: Alley Labs (Phát triển trò chơi cho thiết bị di động), Testing Hero (Đảm bảo chất lượng thủ công và tự động phát triển phần mềm), Pure Moderation (Kiểm duyệt thương hiệu cho hình ảnh & video. Social listening và hỗ trợ khách hàng). Với trụ sở chính tại Hà Nội, Gear Inc. mở thêm văn phòng tại Đà Nẵng và các quốc gia khác: San Francisco, Hoa Kỳ; Cebu, Philippines; Kolkata, Ấn Độ; Bangkok, Thái Lan; và Bali, Indonesia

  • Website: http://www.gearinc.com/
  • Fanpage: https://www.facebook.com/GearIncTeam