Customer Support Executive

Descriptions:

• Provide exceptional support to customers through the company’s channels including Helpdesk system, Live chat and Skype (all customers of BSS are foreigners).
• Solve problems of errors, refund, warranty and guarantee customer satisfaction.
• Coordinate with relevant departments to solve technical requirements of customers.
• Consult and offer solutions matching customers’ needs.
• Proactively identifying opportunities for the company to provide additional value to customers during interactions, and escalating relevant opportunities to development team
• Consistently improving own knowledge and understanding of the product and platforms
• Passing on customer feedback to team members and escalating issues to relevant departments
• Documenting all customer interactions in our database.

Requirements:

• 1-2 year experience in any field, graduates in economics or marketing are preferable.
• Passionate about customer service and willing to go the extra mile to ensure a high level of customer satisfaction
• Fluent in English, with exceptional written and verbal communication skills
• Comfortable handling multiple live chats at a time and efficient under pressure 
• Good at critical thinking
• Ability to manage own workload and accurately perform tasks in a timely manner with a high level of attention to detail
• Passionate about technology with proven technical aptitude; experience at a technology/ecommerce company
• Responsible, straight forward, confident and honest. 

Benefits:

• Salary: 8-14M (Review every 6 months).
• Performance bonus, seniority bonus, birthday gift
• Opportunities to improve English skills and to gain hands-on experience in dealing with and negotiating with diverse clients
• Opportunities to be promoted to Support Leader/Business Analyst
• Trained by 6+ year experienced ecommerce expert/specialists
• Work with 100% foreign. Exposed to the latest technology and eCommerce trend
• Monthly in-house coaching and mentor programs
• Youthful and dynamic working environments with 95% members are 9x, we have many clubs: running, football, board game…
• At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
• The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer…)
• Office with a great view from the 18th floor and creative workplace design
• Working hours are 5 days/week
• Other benefits according to the provisions of the Company and the Labor Code