Customer Support Agents
Part-time Hà Nội Negotiable
- Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Meet personal/team’s targets
- Keep records of issues/problem for further investigation from functional teams
- Follow communication procedures, guidelines, and policies
- Work with managers on the customer feedback
- Required to work 40 hours per week. Shifts can be scheduled around agent availability but candidates with open schedules are preferred.
- Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up)
- Good computer skills (familiar with MS Office & Google applications).
- Familiar with smartphone/ mobile device/mobile applications
- Excellent interpersonal skills.
- Attention to details and desire to learn
- High sense of responsibility and enthusiasm.
- Ability to work independently and in a team.
- Flexible, adaptable to new changes
- College students and freshmen are preferable
- Attractive benefits (discuss in the interview)
- International, fun, and professional working environment.
- Continuous training to fully develop your potential
- An open and honest culture where people are valued, treated fairly, trusted, and empowered.
- Flexible working hours.
- Nap room for a quick rest
- Laptop/computer and other equipment is provided
- 200% pay on holidays and 300% on Tet
- For those who have outstanding performance after 6 months, we may extend the contract for full-time employment.