Customer Support Agent (New)

Expectations

• Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Meet personal/team’s targets
• Keep records of issues/problem for further investigation from functional teams
• Follow communication procedures, guidelines, and policies
• Work with managers on the customer feedback

Qualifications

• Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up)
• Good computer skills (familiar with MS Office & Google applications).
• Familiar with smartphone/ mobile device/mobile applications
• Excellent interpersonal skills.
• Attention to details and desire to learn
• High sense of responsibility and enthusiasm.
• Ability to work independently and in a team.
• Flexible, adaptable to new changes
• College students and freshmen are preferable

Benefits

• Attractive benefits (35,000 VND - 45,000 VND per hour) 
• International, fun, and professional working environment.
• Continuous training to fully develop your potential 
• An open and honest culture where people are valued, treated fairly, trusted, and empowered.
• Flexible working hours. 
• Nap room for a quick rest
• Laptop/computer and other equipment is provided
• Free in-house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games
• In-house classes: Yoga and BJJ
• 200% pay on holidays and 300% on Tet

Working time & address

• Operating hours: Monday through Sunday. 
  • 6-hour shift
    • 12:00 am - 6:00 am
    • 6:00 am - 12:00 pm
    • 12:00 pm - 6:00 pm
    • 6:00 pm - 12:00 am
  • 4-hour shift
    • 8:00 am - 12:00 pm
    • 1:00 pm - 5:00 pm
    • 5:00 pm - 9:00 pm
• Required to work 20 to 24 hours per week. Shifts can be scheduled around agent availability but candidates with open schedules are preferred.
• Weekend and holiday availability is required. 
• Working address: Tam Trinh Street, Hai Ba Trung, Hanoi