Customer Support Agent

Job Description:

• Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Meet personal/team’s targets
• Keep records of issues/problem for further investigation from functional teams
• Follow communication procedures, guidelines, and policies
• Work with managers on the customer feedback

Qualifications

• Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up)
• Good computer skills (familiar with MS Office & Google applications).
• Familiar with smartphone/ mobile device/mobile applications
• Excellent interpersonal skills.
• Attention to details and desire to learn
• High sense of responsibility and enthusiasm.
• Ability to work independently and in a team.
• Flexible, adaptable to new changes
• College students and freshmen are preferable

Benefits:

• Attractive benefits (discuss in the interview) 
• International, fun, and professional working environment.
• Continuous training to fully develop your potential 
• An open and honest culture where people are valued, treated fairly, trusted, and empowered.
• Flexible working hours. 
• Nap room for a quick rest
• Laptop/computer and other equipment is provided
• 200% pay on holidays and 300% on Tet
• For those who have outstanding performance after 6 months, we may extend the contract for full-time employment.

Working time & address:

• Operating hours: 8:00 am - 9:00 pm, Monday through Sunday.
• Required to work 40 hours per week. Shifts can be scheduled around agent availability but candidates with open schedules are preferred.
• Weekend and holiday availability is preferred.  
• Working address: Tam Trinh Street, Hai Ba Trung, Hanoi

All interested candidates are welcome to apply. Please send your cover letter and resume (in English) expressing your interest to us at Jobs@gearinc.com