Airfreight Customer Care Specialist
Kuehne + Nagel Co., Ltd.
Full-time
31-01-2022
Hà Nội
Negotiable
Giáo Viên IELTS Offline Part time (100% Giáo Trình Có Sẵn)
Hệ thống luyện thi IELTS LangGo
Part-time
02-11-2024
Hà Nội
15.000.000 - 35.000.000 VNĐ/Month
Trợ Lý Tổng Giám Đốc
Khách sạn Quốc tế Bảo Sơn
Full-time
12-10-2024
Hà Nội
18.000.000 - 22.000.000 VNĐ/Month
Job Purpose:
The Airfreight Customer Care Specialist is responsible for ensuring that our customers experience is a positive
one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part
of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our
customers, proactive customer service, problem solving, customer follow up, interaction with our sales
colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the
necessary information (including systematic information) to be able to execute on our customer behalf.
Main Responsibilities:
Customer Care and Satisfaction Mgt: Pro-actively advise and consult Customers to ensure satisfaction
Shipment Performance Monitoring: Monitoring Customer Shipments in order to provide proactive updates to customers and to problem
solve (by collaborating with other stake-holders) in anticipation of a customer complaint.
Customer On-boarding: Inclusion and transfer of customer requirements into the KN systems (including sold rates and other
agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables
Complaint Management: Field Complaint Calls, and provide problem resolution in alignment with stakeholders
Quotation Management: Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing,
Up-selling, and requisite follow up and closure.
Operational Relationship Mgt: Knowledge exchange with the sales and account mgt teams.
Reporting and Performance Analysis Creating, refining and reviewing reports as needed including Performance analysis
Claims Management: From reporting through to closure
Ideal candidates shall have demonstrable analytical, communication, conflict resolution and organizational skills. Problem solving, decision making and the ability to work under time pressures is a must. Candidates shall have the ability to speak persuasively whilst demonstrating empathy, adaptability, and the use of positive language. An ideal candidate must demonstrate self-control, patience, effective listening, attentiveness, and time management. They must have a willingness and drive to continuously improvement.
English fluency, university graduated major in economics or related field.
Good reasons to join:
Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services. Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits. With over 82,000 employees at more than 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the Seafreight, Airfreight, Contract Logistics and Overland Businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions. Learn more at kncareers.com
Tags
We shape the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions. Every day, we go above and beyond to meet the needs of our customers. By anticipating challenges and applying our visionary mindset, we advance global trade and bring communities together.
Kuehne+Nagel Vietnam has achieved remarkable growth trajectory in recent years both as a producer and consumer. Today the country is one of the most dynamic emerging markets in the world.
Kuehne+Nagel Vietnam - The market leader since 1994
Living and breathing Vietnam since 1994, Kuehne+Nagel has been well-recognised for high-value comprehensive logistics solutions tailored to customers’ requirement. Our integrated global network and indepth local know-how set us apart in delivering unique and bespoke logistics solutions that meet our customers’ business goals.
Our People - Our biggest asset
We have built up a strong team of international and local industry specialists well-equipped with solid Vietnam market knowledge and detailed industry know-how for their respective trades and verticials. Our dedicated team are committed to understanding opportunities for improvement and focused on driving efficiencies for your business. As the market grows, we are strengthening our workforce to set the company on course for dynamic development.
Our comprehensive logistics portfolio
Kuehne+Nagel Vietnam offers a complete logistics portfolio to industries and trades, covering seafreight, airfreight, contract logistics and overland transportation businesses with a clear focus on digital integrated logistics solutions and tailor-made industry-specific services. We focus on key industries including automotive, aerospace, high-tech, industrial & chemical goods, pharmaceutical & healthcare, as well as FMCG & retail.
Kuehne+Nagel Vietnam recently received Vietnam Best places to work 2020 award by Anphabe, Best employer of choice 2020 - Top 50 employer branding by Vietnamese students award and Best companies to work for in Asia 2021 award.
Ms. Ngoc Nguyen - Local HR Consultant or Ms. Huong Nguyen - HRBP