Air Logistics - Operational Care Specialist
Kuehne + Nagel Co., Ltd.
Full-time Hà Nội Negotiable
You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
Your tasks and responsibilities:
• To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
• To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
• To create files for consolidation (Export) or de-consolidation (Import).
• To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
• To accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
• To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
• To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
• To support + resolve claims + disputes.
Your skills and experience:
• Bachelor Degree in International Business/ Supply Chain/ Logistics, or related field.
• Having at least 2-year experience in the same position.
• Basic knowledge about import / export process.
• Good at customer service and problem solving skills.
• Good command of English.
• Being careful and detail-oriented.
- Attractive salary; health care insurance benefit;
- Annual leave from 12-18 days;
- Working hours: 8:00 – 17:00, from Monday to Friday, one Saturday morning per month;
- Guarantee bonus, KPI bonus.
Tags
We shape the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions. Every day, we go above and beyond to meet the needs of our customers. By anticipating challenges and applying our visionary mindset, we advance global trade and bring communities together.
Kuehne+Nagel Vietnam has achieved remarkable growth trajectory in recent years both as a producer and consumer. Today the country is one of the most dynamic emerging markets in the world.
Kuehne+Nagel Vietnam - The market leader since 1994
Living and breathing Vietnam since 1994, Kuehne+Nagel has been well-recognised for high-value comprehensive logistics solutions tailored to customers’ requirement. Our integrated global network and indepth local know-how set us apart in delivering unique and bespoke logistics solutions that meet our customers’ business goals.
Our People - Our biggest asset
We have built up a strong team of international and local industry specialists well-equipped with solid Vietnam market knowledge and detailed industry know-how for their respective trades and verticials. Our dedicated team are committed to understanding opportunities for improvement and focused on driving efficiencies for your business. As the market grows, we are strengthening our workforce to set the company on course for dynamic development.
Our comprehensive logistics portfolio
Kuehne+Nagel Vietnam offers a complete logistics portfolio to industries and trades, covering seafreight, airfreight, contract logistics and overland transportation businesses with a clear focus on digital integrated logistics solutions and tailor-made industry-specific services. We focus on key industries including automotive, aerospace, high-tech, industrial & chemical goods, pharmaceutical & healthcare, as well as FMCG & retail.
Kuehne+Nagel Vietnam recently received Vietnam Best places to work 2020 award by Anphabe, Best employer of choice 2020 - Top 50 employer branding by Vietnamese students award and Best companies to work for in Asia 2021 award.
Ms. Ngoc Nguyen - Local HR Consultant or Ms. Huong Nguyen - HRBP