Công ty TNHH SGS Việt Nam - Gear Inc

Customer Support Agent

Công ty TNHH SGS Việt Nam - Gear Inc

Part-time Hà Nội Up to 6.000.000 VNĐ/Month

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Job Description:

  • Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Meet personal/team’s targets
  • Keep records of issues/problem for further investigation from functional teams
  • Follow communication procedures, guidelines, and policies
  • Work with managers on the customer feedback


  • Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up)
  • Good computer skills (familiar with MS Office & Google applications).
  • Familiar with smartphone/ mobile device/mobile applications
  • Excellent interpersonal skills.
  • Attention to details and desire to learn
  • High sense of responsibility and enthusiasm.
  • Ability to work independently and in a team.
  • Flexible, adaptable to new changes
  • College students and freshmen are preferable


  • Attractive benefits (discuss in the interview) 
  • International, fun, and professional working environment.
  • Continuous training to fully develop your potential 
  • An open and honest culture where people are valued, treated fairly, trusted, and empowered.
  • Flexible working hours. 
  • Nap room for a quick rest
  • Laptop/computer and other equipment is provided
  • 200% pay on holidays and 300% on Tet
  • For those who have outstanding performance after 6 months, we may extend the contract for full-time employment.

Working time & address:

  • Operating hours: 8:00 am - 9:00 pm, Monday through Sunday.
  • Required to work 40 hours per week. Shifts can be scheduled around agent availability but candidates with open schedules are preferred.
  • Weekend and holiday availability is preferred.  
  • Working address: Tam Trinh Street, Hai Ba Trung, Hanoi

All interested candidates are welcome to apply. Please send your cover letter and resume (in English) expressing your interest to us at Jobs@gearinc.com 

Gear Inc. là công ty phần mềm toàn cầu, được thành lập năm 2006 và sở hữu 3 bộ phận: Alley Labs (Phát triển trò chơi cho thiết bị di động), Testing Hero (Đảm bảo chất lượng thủ công và tự động phát triển phần mềm), Pure Moderation (Kiểm duyệt thương hiệu cho hình ảnh & video. Social listening và hỗ trợ khách hàng). Với trụ sở chính tại Hà Nội, Gear Inc. mở thêm văn phòng tại Đà Nẵng và các quốc gia khác: San Francisco, Hoa Kỳ; Cebu, Philippines; Kolkata, Ấn Độ; Bangkok, Thái Lan; và Bali, Indonesia

  • Website: http://www.gearinc.com/
  • Fanpage: https://www.facebook.com/GearIncTeam
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